In case you have Microsoft Dynamics GP implemented as your Corporate ERP application, or plan to accumulate it in the close to future, it is good concept to review support options. The first thing to is probably to discuss technical help plans and hourly charges with your Microsoft Dynamics GP Accomplice, implementation advisor or Reseller. Typically these people, nonetheless want to present full support on their very own, so they don’t emphasize different choices in your disposition. Let’s evaluate all the choices and try to provde the most popular assist points and how they may very well be resolved:
1. Microsoft Enterprise Options technical support. For those who simply acquired Great Plains licenses, you should have annual enhancement plan with MBS. There could be some confusion on the position of MBS and your Dynamics GP VAR. Microsoft does not promote licenses directly to the client, it works by means of Dynamics GP reseller channel and your GP reseller is responsible for Sales cycle, modules selection and following implementation, information conversion, person training. Dynamics GP consultants are positively great individuals and have plenty of information and expertise, nonetheless MBS Dynamics GP software program is offered with required annual enhancement plan. This plan offers you, as finish customer entry to CustomerSource (beneath we gives you self-help state of affairs, available by CustomerSource), free registration key to the longer term versions, discounted technical support cases by way of MSB GP technical help and other benefits. If you end up choosing the level of the direct MBS support plan, we suggest you to debate along with your Dynamics GP Companion what is anticipated number of support cases – in the event you anticipate know-how challenging implementation (where you’ll have several exterior legacy methods to be integrated, Integration Manager data migration, or simply when you are large organization and also you expect more than twenty Nice Plains consumer licenses) – we suggest you to contemplate the plan with unlimited number of technical help cases included. This plan should prevent a lot of money and consulting hours (paradoxically from your Dynamics GP Accomplice, who may be interested that will help you directly and don’t outsource support completely to Microsoft technical help crew)
2. What is typical scope of MBS technical assist case? Please, be aware that the case is one thing small in its scope and it’s not masking the whole Implementation or Model upgrade, or full knowledge massage and migration. When you are coming by means of implementation section, it’s typically your Dynamics GP marketing consultant, who calls or contacts MBS assist through PartnerSource website. Help case is often one specific situation, which is expected to be resolved the same day or being reopened and resolved inside few enterprise days. When implementation is over, and also you wish to reduce Dynamics GP maintenance value, we advocate you to get a tour on your CustomerSource and learn how to do self-support and if it would not work, tips on how to place help circumstances straight with MBS (with out the assistance of your Dynamics GP advisor)
3. Dynamics GP Self-support on the Buyer Source. You are entitled to have access to the Customer Source, please request your Dynamics GP VAR to assist you in getting required credentials. On the CS, please find Knowledge Base, the place you need to use key phrases (for instance, for those who received error popup message, attempt to key in its quantity or a number of phrases of the message within the search edit subject). If you’re pretty comfortable with internet search queries (google, yahoo, msn/bing), it is best to expect success charge to find relevant repair (data base article) to be 50% and even much higher. In some circumstances, the fix may require Microsoft SQL DBA expertise (fix is completed through SQL replace queries), and if that is your fix scenario, MBS might prohibit the article to Dynamics GP Partners solely, as you’ll have high danger to damage your SQL database (or other Great Plains resource). If you do not see the matching fix by way of Buyer Supply data base query, go ahead and place technical support case instantly through customer supply (typically quicker and most well-liked by Microsoft) or by way of phone call. Dynamics GP Technician from Microsoft will reply or walk you thru through telephone convention
4. What in case you are on older Dynamics GP or Great Plains Dynamics/eEnterprise model and do not need assist plan with Microsoft? Effectively, in this scenario, it’s best to name your Dynamics GP Reseller, who can see your records through Microsoft Enterprise Options Partner Supply and attempt to discover the repair for you (likelihood is additionally high that your Nice Plains Marketing consultant knows the answer from his or her head). On this situation you ought to be able to pay hourly consulting rates for the consulting time spent. If you’re on archaic Great Plains model, corresponding to Nice Plains Accounting for DOS, Windows or Mac (9.5, 9.2 and earlier), Great Plains on Pervasive SQL 2000/Btrieve or Ctree: 7.5, 7.0, 6.zero, 5.5, 5.zero, or earlier – these variations are no longer supported by MBS immediately and you must find Dynamics GP Advisor who’s familiar and could help these versions
5. Dynamics GP Typical Technical Support issues. Here we try to use statistics from our Great Plains consulting practice. In our opinion, the most common tech assist name is the Batch did not publish all the best way through. And looking out into the potential causes, these are either surprising pc crushes (or when consumer initiates Batch posting course of and switches the activity to browsing the Internet, where malware stalls the pc). Second in its recognition is the person, already logged and went in limbo in killed Dynamics GP session (especially if you end up Nice Plains Dynamics 7.5 and earlier model). If this is associated to what you got, have all the users to log out and delete Activity in SQL Query Analyzer (SQL 2000), or delete Activity.BTR file in Dynamics/System folder on the server if you are on Btrieve/Pervasive SQL (related repair is applicable to Ctree, but the file name is Activity.DAT)
6. In case your Dynamics GP implementation failed – what to do? Here you want second opinion. We’re actually sorry if that is what happened with you, and we are ready to apologize, as you may be walked via Dynamics GP Sales Cycle by Dynamics GP Reseller, who is basically new to the Great Plains implementation observe (who simply received its certification requirements by way of external Dynamics GP consultants or even Contractors). Please, try to discover local Dynamics GP consultants, who’ve proven record of getting successful implementation in your area and industry, or attraction to USA, Canada nationwide Dynamics GP Resellers. Be happy to name our office for Second Opinion of Microsoft Dynamics GP restoration
7. Local Service. We provide local Dynamics GP help in Michigan (area code 269 – St. Joseph, Benton harbor, South Haven, Kalamazoo), Chicago (downtown, 773 northern sub-down city, with western and southern suburbs reinforcement Zero Cost Commissions from Naperville location space code 630). Subsequent areas for native support are Houston, San Diego, Los Angeles, Orange County California. For local Fearless 45 service please be at liberty to call us 1-866-528-0577, email us assist@albaspectrum.com
8. Worldwide and International Dynamics GP support. Please, feel free to share your Dynamics GP implementation or help case with us. We are Forex Mastermind Blueprint especially geared that will help you with Dynamics GP implementation in such international locations, as Honduras, Mexico, Costa Rica, Dominican Republic, Guatemala, Nicaragua, Panama, Columbia, Peru, Chile, Argentina, Paraguay, Uruguay, Bolivia, Venezuela, Canada (including French speaking Quebec), Turks and Caicos, Bahamas, UK, Australia, New Zealand, Ireland